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GENERAL INFORMATION CONDITIONS AND RESPONSABILITIES:
TYLA TOURS SOLELY ACTS AS AN AGENT IN THE CONTRACTS WITH TRANSPORTATION, HOTELS, RESTAURANTS AND SERVICES AND DOES NOT ASSUME ANY LIABILITY FOR ACCIDENTS, DELAYS,INJURIES,DAMAGES CAUSED BY THE CONTRACTING COMPANIES AS HOTEL, BUSES,RESTAURANTS.
TYLA TOURS RESERVE THE RIGHT TO MAKES CHANGES IN THE ITINERARIES,HOTELS AND ANY OTHER SERVICES TO GUARANTEE THE BEST SERVICE TO THE PASSENGERS. GROUPS: TOURS OF 10 OR MORE WE PICK UP AT ANYWHERE WITHIN NORMAL DISTANCE. WE OFFER SPECIAL RATES FOR CHURCHES,SCHOOLS,CLUBS AND ORGANIZATIONS WE RECOMEND OUR PASSENGERS TO RESERVE WITH PLENTY TIME AHEAD TO GET BETTER SEATS.
FOR THE TOURS TO CANADA IT IS NECCESARY TO HAVE AN AMERICAN PASSPORT IF THE PASSENGER IN BORN IN THE USA. FOR THE THE PERMANENT RESIDENTS THE ALIEN CARD IS NEEDED. FOR THS TOURISTS FROM OTHER COUNTRIES, A CANADIAN VISA IS NEEDED. (EXCEPT FROM COUNTRIES THAT CANADIAN VISA IS NOT NEEDED) PLEASE CHECK WITH THE CANADIAN CONSULATE: CANADIAN CONSULATE GENERAL SECTION OF IMMIGRATION 1251 AVENUE OF THE AMERICAS(50TH STREET) NEW YORK, NY 10020 TEL (212) 596-1700
CANCELATIONS AND PENALTIES: ON THE ONE DAY TOURS NO SHOW, NO REFUNDS.
TOURS BY AIR: CANCELATION IS ALLOWED ON THE LAND PACKAGE 30 DAYS PRIOR TO THE DEPARTURE DATE(NOT PENALTY) LESS THAT 30 DAYS 30% PENALTIY. ONCE THE AIR TICKET IS PURCHASED THERE IS NOT CANCELATION OR CHANGES PERMITTED AND NOT REFUNDS SHOULD BE GIVEN. IN ALL THE TOURS BY LAND CANCELATIONS LESS THAT 10 DAYS A PENALTY OF 50 % IS APPLIED. NO SHOW IN ALL TOURS BY LAND NO REFUND IS ALLOWED
GRATUITIES AND ADMISSIONS: ADMISSIONS ARE NOT INCLUDED IN OUR TOURS UNLESS IS SPECIFIED.
GRATUITIES TO TOUR GUIDE AND DRIVERS: ARE NOT INCLUDED IN OUR TOURS. WE RECOMEND TO BE COURTEOUS AND GENEROUS. OUR DRIVERS AND TOURS GUIDES WORK TOGETHER TO PROVIDE THE BEST POSSIBLE SERVICE TO OUR CUSTOMER AND A TOKEN OF APPRECIATIONS IS GREATLY APPRECIATED..
ON THE DEPARTURES TO ALL THE PARKS FROM QUEENS - BROOKLYN - STATEN ISLAND THERE IS AN ADDITIONAL FEE OF $5.00 PER PERSON TO COVER THE EXPENSES FOR EXTRA TOLLS AND FUEL.
ON ALL TOURS PAID BY A CREDIT CARD NOT CHARGEBACK IS ALLOWED UNLESS THE CUSTOMER CONTACT TYLATOUR BY WRITING STATING THE REASONS FOR THE CHARGEBACKS.
TYLATOURS@AOL.COM.
ANY CLAIM OR ISSUE YOU MAY HAVE PLEASE CONTACT TYLA TOURS AT TYLATOURS@AOL.COM